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Shipping & Returns

We strive to deliver quality electronics components with transparency and excellent service.

Shipping Information

At Proto-shop, we are committed to providing fast, reliable shipping of electronics components throughout the European Union. Please review our shipping and return policies below.

1. Shipping Methods & Delivery Times

We offer the following shipping options within the EU:

Standard Shipping (3-5 business days): Free on orders over SEK 500. SEK 49 for orders under SEK 500.
Express Shipping (1-2 business days): SEK 99 flat rate. Available for most EU destinations.
Same-Day Dispatch: Orders placed before 2:00 PM (CET) are dispatched the same business day.

All orders include tracking information sent to your email.

2. Order Processing

Our order processing timeline:

  • Order Confirmation: Immediate email confirmation upon successful payment
  • Preparation: Orders are picked and packed within 24 hours
  • Dispatch: You receive tracking information via email
  • Delivery: Carrier provides delivery updates

3. Shipping Regions

We currently ship only within the European Union.

All EU member states are covered. Standard rates apply to Sweden, Denmark, Norway, Finland, and Germany. Extended delivery times may apply to remote regions.

We do not ship outside the EU at this time.

4. Returns & Refunds

We accept returns under the following conditions:

  • Defective or damaged products received
  • Wrong items shipped (our error)
  • 14-day return period for unopened items
  • Contact us within 14 days to initiate a return
  • Refunds processed within 5-7 business days of receiving returned items

5. Non-Returnable Items

The following items cannot be returned:

  • Opened electronic components (due to ESD sensitivity)
  • Custom-cut or specially ordered components
  • Clearance or final sale items
  • Items showing signs of use or installation

6. Damaged or Defective Items

If you receive damaged or defective items:

  • Inspect your package upon delivery
  • Contact us within 48 hours with photos of damage
  • We will arrange replacement or full refund
  • Keep all original packaging for inspection

For damaged items, contact us immediately at office@proto-shop.se with order number and photos.

7. How to Return Items

  1. Contact Support: Email us with your order number and reason for return
  2. Receive Authorization: We will provide a return authorization number
  3. Pack Securely: Use original packaging when possible
  4. Ship Back: Send to the address provided (return shipping cost may apply)
  5. Refund: We process refund upon receiving and inspecting the return

8. Quality Guarantee

All components sold by Proto-shop are:

  • Authentic components from verified manufacturers
  • Quality tested before dispatch
  • Properly stored to prevent ESD damage
  • Accompanied by datasheets where applicable

9. Order Issues & Support

Missing Items: Contact us within 48 hours

Wrong Quantity: We will ship the difference at no charge

Technical Support: Available for component selection and usage

10. Contact Us

Email: office@proto-shop.se

Support Hours: Monday-Friday, 9:00 AM - 5:00 PM CET

We aim to respond to all inquiries within 24 hours.

Returns Policy

Understanding our return and refund policies for electronics components.

Packaging Notice

All ESD-sensitive components are packaged in anti-static bags

We use recyclable packaging materials whenever possible

Bulk Orders

For bulk orders or project quotes, contact us directly for customized shipping solutions

Last Updated: February 2026

Got Questions?

For any shipping or return inquiries, contact us at our email.